Championship Communication During the first coaching session I say: "We learn by watching experts in action. You learned to walk by watching your parents' steps. You learned to talk by observing how they moved their mouths. Later in life, you learned ice skating, ballet, golf, baseball pitching, dancing, driving a car and many other activities by watching people who did those activities well."
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Wednesday, March 12, 2008
Lessons From Best Broadcasters
How To Make A Strong First Impression: Seven Tips That Really Work
Championship Communication We have all heard this warning: You never get a second chance to make a good first impression.
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Also, human behavior specialists caution that we only have from seven to seventeen seconds of interacting with strangers before they form an opinion of us.
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Handle Stage Fright: Make the Right Choice
Championship Communication Every time I direct a seminar on Presentation Skills for corporations, government agencies, banks, hospitals and other groups, I begin by talking about Stage Fright—because I know that’s the number one concern speakers feel. Among the tips I share about stage fright, this may be the most helpful one: Make the right choice. You see, speakers have three choices when they stand up to speak.
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Getting The Most Out Of A Conference
Championship Communication For almost three decades, I have been attending conferences. For twenty years, I went as a participant, while serving as vice president of three colleges and a medical center. For the last eight years, I have gone to numerous conferences as a professional speaker and seminar leader, while I continue to attend the National Speakers Association’s conferences as a registrant. Here is what I have learned about getting the most out of a conference, so your investment of time and money will bring long range dividends.
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Customer Service At Its Best
Championship Communication
Because we experience so much customer service that annoys us, and even insults us, finding someone who truly cares about customers lifts our spirits. Recently, I visited a company president who says this to his customers: "Your complete and total satisfaction is our goal. We strive to exceed your expectations in every way possible."
I'm referring to Jeff Greene, President/CEO of Greene Classic Limousines in Atlanta, Georgia. Jeff started his professional life as an Atlanta policeman. Holding a second job as a security officer in a nightclub, he felt attracted to the beautiful limousines that transported the club's guests. Jeff put that interest into action, forming his company in 1988.
Celebrating Successes: The Power Of Compliments
Championship Communication
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Years ago, when I was new in management circles, a veteran administrator decided to share his self-described secret of success. He said: You have to be careful, Bill. I've learned not to compliment my people. Makes them too self-assured, and they get lax in their work habits. Better to keep them guessing.
As I listened, I uttered silent thanks, grateful that Don was a professional acquaintance--and not my boss. Both intuitively and from experience, I knew that managers build loyalty when they celebrate their employees' successes with compliments.
To use a familiar analogy, criticism has the same impact on people that salt does on plants. Stated positively, compliments act as nutrients for people, just as fertilizer does for flowers.Do you want to know some tips about how to manage compliments at home? If your answer is yes, I invite you to read the following article:
Attract Clients With Your Business Card
Championship Communication Let's say you attend a business function. You meet a top tier prospect, and give her your card. Twenty other people do the same thing. So what will make your card stand out from the collected stack? Here are twelve ways to assure that prospects will read your card, and will become more likely to do business with you.
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Achieving Your Personal Best: Making The Leap From Good To Great
Championship Communication Jim Collins opened his book Good to Great with the statement, "Good is the enemy of great." He explained that when we have good schools, good businesses and good government, we are prone to accept that level of quality as sufficient. Collins observed: "Few people attain great lives, in large part because it is so easy to settle for a good life." What about you and your business? Have you become comfortable - possibly complacent - with what you have accomplished? Sales have been good, your employees seem to be happy and customers rarely complain. Next year, you project, will match or even surpass (slightly) this year.
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A Dozen Guidelines For Using E-Mail
Autor: Bill Lampton, Ph.D. Championship Communication
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In most of the seminars I conduct for corporations and associations, I reserve time to talk about e-mail. Why? Because e-mail has become one of our most prominent means of internal and external communication. And guess what. . .our system did not come with a list of etiquette guidelines. So I offer these twelve tips...
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